At Garmin Sales Store, we’re committed to delivering your adventure gear and home solutions quickly and efficiently. Our straightforward shipping and returns policies ensure a hassle-free shopping experience for our global customers.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

We stand behind the quality of our products. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused, unwashed, with all tags attached
  • Original proof of purchase must be provided
  • Request must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Personal accessories that have been worn or used
  • Opened software or digital products
  • Customized or personalized items

How to Return an Item

Follow these simple steps:

  1. Contact Us: Email [email protected] within 15 days of receiving your order using the template below
  2. Get Approval: Our team will review your request and send a Return Merchandise Authorization (RMA) number if approved
  3. Package Item: Securely pack the item in its original packaging with all accessories
  4. Ship Return: Send to our returns center at the address provided in your RMA email (we recommend using a trackable shipping service)

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Garmin Sales Store Team,

I would like to request a [return/exchange] for my recent purchase.

Order Number: [Insert]
Product Name: [Insert]
Reason for Return/Exchange: [Insert]

I confirm that the item is in its original condition with all tags and packaging intact. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement once we receive your return
  • If the replacement is of higher value, you’ll need to pay the difference
  • If it’s of lower value, we’ll refund the difference

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We strongly recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost

Need Help?

Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM EST to assist with any questions about shipping, returns or exchanges.

Email: [email protected]
Address: 1777 Point Street, CALE, US 71828