At Garmin Sales Store, we stand behind the quality of our adventure gear and home solutions. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange:

  • Item must be in its original condition – unused, unwashed, and with all tags attached
  • Original proof of purchase must be provided
  • Request must be initiated within 15 days of receiving your order
Note: For hygiene and safety reasons, certain items cannot be returned or exchanged:
  • Personal accessories that have been worn or used
  • Opened software or digital products
  • Customized or personalized items

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item – Securely pack the item in its original packaging with all accessories.
  4. Ship your return – Send the package to our returns center at the address provided in your RMA email. We recommend using a trackable shipping service.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Garmin Sales Store Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Insert] Product Name: [Insert] Reason for Return/Exchange: [Insert] I confirm that the item is in its original condition with all tags and packaging intact. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive your return
  • If the replacement item is of higher value, you’ll need to pay the difference
  • If it’s of lower value, we’ll refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Need help? Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM EST to assist with any questions about returns or exchanges.

Email: [email protected]
Address: 1777 Point Street, CALE, US 71828