Welcome to Garmin Sales Store! We’re here to help active individuals and homeowners worldwide get premium adventure gear, smart accessories, and home solutions delivered reliably to their doorstep. Below you’ll find answers to our most common questions.

About Our Products

What types of products does Garmin Sales Store offer?
We specialize in three main categories:
  • Accessories: Smart devices and add-ons for your active lifestyle
  • Activities: Equipment for various sports and outdoor adventures
  • Home & Yard: Solutions to enhance your living space
Are your products authentic Garmin products?
Yes! We are an authorized Garmin retailer. All products are 100% genuine and come with full manufacturer warranties.
Do you offer product recommendations for specific activities?
Absolutely! Our team of adventure enthusiasts can help you choose the perfect gear for your needs. Email us at [email protected] with details about your planned activities and we’ll suggest the best options.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This will allow you to track orders, save preferences, and speed up future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive a link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Where do you ship?
We ship worldwide to active individuals and homeowners across continents, excluding select remote areas in Asia and other locations. If you’re unsure about delivery to your area, please contact us before ordering.
What shipping options are available?
We offer two convenient shipping methods:
  • ✈ Standard Shipping ($12.95): Delivered in 10-15 business days after processing (1-2 days) via DHL or FedEx with full tracking
  • 🚚 Free Economy Shipping: For orders over $50, delivered in 15-25 business days after processing via EMS
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.
Why hasn’t my order arrived yet?
Delivery times vary by location and shipping method selected. Please check your tracking information first. If your package is delayed beyond the estimated delivery window, contact us at [email protected] with your order number and we’ll investigate.

Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date for unused products in original packaging with all accessories. Simply contact our support team at [email protected] to initiate the process.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.
Do you offer exchanges?
Yes! If you need a different size, color, or model, contact us within 15 days of delivery. We’ll guide you through the exchange process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Contact & Support

How can I contact customer service?
Our support team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our warehouse and headquarters are located at:
1777 Point Street, CALE, US 71828

Pro Tip: Combine multiple items in one order to reach the $50 free shipping threshold while reducing packaging waste – good for your wallet and the environment!

Still have questions? Our team is always happy to help at [email protected].